I can't extract the software

If you’re getting an error messages when extracting the software, make sure that you have fully downloaded the software. If you’re sure the downloads are completed fully, please try to use another extraction program (7Zip is a great free extraction program for PC, and Zipeg is a great one for Mac) and then highlight all of the files, then press extract.

Here is a video which shows you how to extract the files correctly:

I can't load the library in Kontakt

Many of the libraries that we sell on VSTBuzz are not usable with Kontakt Player. That means you cannot load them in Kontakt by clicking on the “Add Library” button. If the Kontakt library doesn’t come with a serial number, then it cannot be added using the “Add Library” button.

Instead you need to extract the library, and navigate to the .nki files via the “Files” tab in Kontakt. Please watch this short video for an explanation:

The deal has expired - can I still purchase it?

Unfortunately, once the deal has expired, we do not have permission to sell it any longer. If the countdown timer is at zero and it says “deal expired”, you won’t be able to purchase the deal any longer.

Can I get a refund for the deal I purchased?

At VSTBuzz, we only sell software that we as composers and producers would want to buy. We totally stand behind the deals that we run. Unfortunately however, due to the digital nature of the product, we’re unable to refund customers as we have no proof that the software is deleted when a refund is given.

Kontakt can't find the samples

First of all, make sure that you have fully downloaded the software before extracting it. If you’re sure you have the right file sizes, it might just be caused by Kontakt expecting the library to be saved somewhere else.

To fix this, in Kontakt click on File and “Batch Resave”. When the window pops up, find the main folder where the samples are located and press OK. Kontakt will find the .nki files, then ask you where the missing samples are. Click on the main folder once more and it will automatically re-save the instrument with all of the correct file locations – no more errors!

I'd like to run a deal with you

Sounds great – we’d love to hear from you! Just contact us and we’ll discuss it further!