Contact Us

We love hearing from you – just use the contact form below to contact us!

Please note:

We cannot offer technical support on our freebies.
We are a small team of working composers and freelancers, so at peak times it may take us up to 48 hours to get back to you.

Reason to contact
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Solution

To activate your VSTBuzz account, please click on the activation link you received from us via email. Please check your spam folder if it's not in your main inbox.
Solution

Unfortunately we're unable to offer support on our free product. Please note that all free products require the full version of Kontakt and will not work with Kontakt Player.
Solution

Some file extraction software will not extract multiple compressed files correctly. We highly recommend downloading and using the latest version of either UnArchiver to extract the files on Mac or 7-zip or Winrar on Windows.

If you are a Mac user and Unarchiver isn’t working for you then you may have some success trying Keka or izip instead.

Usually one of these works for most people. (Keka seems to work well in the vast majority of cases.)
Solution

Most products that we sell require the full version of Kontakt and will not work in Kontakt Player (unless specifically stated). If you try to load a sample library that requires the full version of Kontakt into the Kontakt Player, it will only run in "demo mode" for 15 minutes.
Solution

Please ensure that you have gone to www.Continuata.net/register before attempting to download via Continuata Connect app downloader.
Solution

This happens when you haven't gone to www.Continuata.net/register before downloading. Please visit www.Continuata.net/register first, register your product, then press "shift" and the "reset" button in Continuata to reset it after registration. Then try download again and it should work. Alternatively, visit www.Continuata.net/manual_links.php to get your manual links
Solution

It can sometimes take between 5-10 minutes for the download links to show up in your account. If you still don't see any after 10 minutes, please email us.
Solution

All of our files are hosted on the Amazon S3 network which is the fastest in the world. If you are experiencing slow download speeds it will be due to a factor on your end. Please ensure you're not using a download manager, try using a different browser and try using a wired instead of wireless connection. Also check with your ISP to see if they are limiting your download speeds for the Amazon S3 network.
Solution

Your serial number can be found in your order confirmation email from VSTBuzz (check your spam) and can also be found in your account section at vstbuzz.com/my-account
Solution

Unfortunately due to the digital nature of the products that we sell, we are unable to refund you for a purchase. We make the technical requirements clear on each product page, so please ensure you read them before purchasing.
Solution

As we are based in Ireland in the EU, our products are priced in Euros. If you want to see the price in another currency, please visit www.xe.com to get the most up to date exchange rate. Please note, Paypal or your bank may use a different exchange rate at the time of purchasing but this is out of our control.
Solution

If your order is failing, it is either because you are trying to use an unsuitable card or you do not have enough funds in your account. We accept Paypal, Visa, Mastercard and American Express as payment methods.
Solution

We accept Paypal, Visa, Mastercard and American Express as payment methods.

We also offer you the option to pay only 10% of a deal price now, and the rest within 30 days. Read more about our payment plans and how they work.
Solution

As per the EU VATMOSS rules in place since January 2016, we are required to charge VAT on top of your order if you are based within the EU. If you are located outside of the EU, there will be no VAT added to your order.
Solution

If you find a deal you really want, but it’s not quite the best time to buy, you have the option to put 10% down and come back to the deal within the month to finish the payment, save money on the deal, and download the product you are really excited about.

For more information on our payment plans and how they work, see this blog post.
Solution

Unfortunately once the timer hits zero the deal is over. When the deal is finished we're no longer allowed to sell the product. Make sure and sign up to our newsletter via the homepage to ensure you never miss another deal again.
Solution

Most likely, your download has been blocked because you are using a download manager. Due to download managers making many requests to our server, we automatically put a temporary block on any account using them so it doesn't slow down the website for everyone else.

If your download has been blocked, please wait one hour and the block will be removed automatically. You can then download your files directly (i.e. not via a download manager).
Solution

You receive Reward Points when you spend money on VSTBuzz on any of our regular (normal) deals, including from any previous purchases you might have made years ago.

You'll receive 1 reward point for every €2 spent. These reward Points can then be used to reduce the cost of any product within The Vault, which is a special area of the VSTBuzz website that contains libraries exclusively designed for us.

You can redeem as many or as few Reward Points against items in The Vault as you like. If you have enough reward points you can even get a library for free!

To summarise how this works:

- Reward Points are earned by buying any of our "normal" regular deals

- Reward points cannot be used against "normal" deals, they can only be used against items in The Vault

- Products in The Vault are there forever and will never expire
Solution

Sorry for the delay in getting your serial number to you! When one of our deals proves especially popular, we may not have enough serial numbers in stock. When this happens, we order more from our partners and add your serial number to your account as soon as it is received.

Your serial will be sent to you as soon as possible and within 24 hours at most.
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"Maleventum 2" by Silence+Other Sounds

"Virtual Guitarist SILK" by UJAM

"OptoRED" by Tone Empire

"MIDI Mob Bundle" by New Nation

"SKYE Clipper Stereo" by Signum Audio

"Arturia Pigments Presets Bundle" by Vicious Antelope

"GrainSpace" by Audiority

"proximity:EQ+" by Sonible

"Vocal Splitter" by W.A. Production

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